Ugam Research Solutions, a leading provider of Market Research Outsourced Operations and Analytical Services, today announced the increased commitment to North America with the formation of new offices in Rochester, New York and Dallas, Texas.
This strategic investment will provide a higher level of Project Management and Customer Support Services for existing clients while greatly expanding its client base with New Business Development Activities.
The North America Team will be led by the recent appointment of Jim Frederickson, who assumes the role of President, Ugam North America.
Previously Jim was Executive Vice President, Global Research Operations and Information Technology, at Harris Interactive, a position he held since February 2006. Jim joined Harris Interactive in 1987 and held a variety of progressively senior positions in Operations and Client Service.
In his new position with Ugam, Jim will be responsible for all of Ugam’s North America Operations and will assemble a highly qualified team dedicated to superior Project Management Services from Rochester, New York.
Ugam Research Solutions will also expand its North America Account Management and Sales presence with the appointment of Russell Britt, as Senior Vice President, Sales and Marketing. Russell brings to Ugam over 20 years of market research sales experience and recently was Vice President of Custom Survey Solutions at Information Resources.
He has also held senior level sales positions within Nielsen and TNS. In his new role, Russell will improve client relationship management, marketing and dramatically increase the new business development efforts specifically for Market Research companies and consultants from the Dallas office.
Commenting on the appointments, Ugam’s CEO Sunil Mirani said:
‘Our North American business has grown significantly over the last several years and we anticipate continued growth as Market Research firms look to us during these troubled economic times for higher quality, superior service and more cost efficient solutions. Jim and Russell’s appointments demonstrate our desire to invest in senior management talent and our confidence in the growth of our business.’
With headquarters in India including 2 offices in Mumbai, the company also operates an International Data Collection and Client Service facility from London. The new offices in Rochester and Dallas are already preceded by an office in New York City.
About UGAM Research Solutions
Ugam Research Solutions is among the world’s largest providers of research operations solutions to Market Research firms globally, with over 900 highly skilled professionals located in India, USA and the UK. Ugam offers a comprehensive range of Offshoring Solutions, International Data Collection Solutions and Project Management Solutions to the Market Research Industry.
Its offerings include Multi-country Project Management, Survey Programming, International Online and Telephone data collection, Data Cleaning & Tabulation, Advanced Analytics, Open ended coding, as well as Charting and Report Writing. With its sheer scale of operations, innovative use of technology, and global reach, Ugam Research Solutions delivers tremendous value and cost benefits to its clients. Ugam Research Solutions is online at www.ugamresearch.com
India - February 2009