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Home arrow Market Research Findings arrow Online Consumerism arrow Figleaves Comes Top for Delivery In eRetail Benchmark Study
Figleaves Comes Top for Delivery In eRetail Benchmark Study PDF Print E-mail
Written by eDigital Research   
30 Mar 2010

Online mystery shoppers who evaluated 58 top performing retail websites for the latest eRetail Benchmark study from eDigitalResearch have ranked Figleaves in the number one spot for delivery.

Figleaves, which prides itself on its quality order fulfilment process, has consistently achieved the top position for delivery in the eRetail Benchmark study over a number of years.

With more than 1.2 million customers visiting its website each month to purchase from its extensive range of lingerie, loungewear, clothing and swimwear, ensuring that each order is fulfilled to a high standard is of vital importance.

Mark Patterson, Supply Chain Director, at Figleaves explains:
“We are delighted to see that consumer confidence remains high in our delivery and fulfilment service. We pride ourselves on delivering to a high standard as we want to ensure that our customers have an easy and pleasant online experience from end-to-end and continue to come back. The online market is a lot more competitive now and as our business expands, it is important that we not only meet delivery expectations by offering a wide array of delivery options, but further delight our customers by ensuring that our products are well-presented and nicely packaged.”

Online retailers such as Figleaves have had to contend with Royal Mail strike action and adverse weather conditions over the busy Christmas period, but this didn’t delay deliveries as Figleaves was among twenty other retailers that achieved an 100% on-time delivery record according to the study.

Michelle Fuller, Director at eDigitalResearch, says:

“Delivery failure was a big problem for early adopters of online shopping, but competition in the online space has meant that businesses have greatly improved their delivery and fulfilment processes. Expectations have grown and as a result, pure play retailers such as Figleaves not only have to meet delivery expectations but have to differentiate themselves by offering better delivery options or by ensuring that their goods are well presented.”

Established in 2000, the eRetail Benchmark study uses eDigitalResearch’s unique eMysteryShopper tool to evaluate website usability of the 58 top performing UK retail websites.

Retailers are benchmarked by an internet panel of surveyors across 200 qualitative and quantitative measures from home page first impressions to order fulfilment.

To download a presentation containing the full leagues for the last study then please visit:

11th March 2010

Last Updated ( 30 Mar 2010 )
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