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Home arrow Marketing Research News arrow Company News and Announcements January-June 2013 arrow National Survey of Healthcare Execs Ranks Best and Worst
National Survey of Healthcare Execs Ranks Best and Worst PDF Print E-mail
Written by Catalyst Healthcare Research   
15 May 2013
Nashville, TN:  Health insurer WellPoint/Anthem ranks worst and Blue Cross/Blue Shield and Cigna rank tied for best in ‘overall favorability’ in the 7th Annual National Payor Survey targeted to hospital and health system leaders who negotiate contracts and pricing with big health insurance companies.  It was conducted by Nashville-based Catalyst Healthcare Research in partnership with ReviveHealth and The Godbey Group. This was very bad news for WellPoint/Anthem as they came in at the bottom of this survey for the second consecutive year.  For Cigna, it was the second year in a row at the top; as for BC/BS, they moved up from third place in 2012.
In addition to Favorability, all health plans were also rated on a series of other factors, including Reimbursement Rates, Honesty & Candor, Responsiveness and Claim Denials.  For example, Aetna was rated as having the best reimbursement rates, BC/BS was worst.  Conversely BC/BS was rated as the most responsive; United Healthcare was seen as worst at this.
Catalyst Healthcare Research (CHR) is a full-service research firm specializing in designing and conducting ongoing programs and custom studies for health providers, health plans, and suppliers to the healthcare industry.  Using a range of innovative research tools, CHR delivers key insights to healthcare organizations who want to understand, measure, and leverage “customer experience” to build stronger brands and capture more market share.  CHR is headquartered in Nashville, TN.
Last Updated ( 03 Sep 2013 )
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