Join Our Newsletter





Events Calendar

« < August 2017 > »
S M T W T F S
30 31 1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31 1 2
Mopinion Launches UK Operations PDF Print E-mail
Written by Mopinion   
11 Jul 2013
Mopinion a Dutch based consumer feedback specialist now offers services to UK businesses with a new London office, the expansion is in response to a strong European demand for its software products.

The new London office has been masterminded by Mopinion Founder and Managing Partner Udesh Jadnanansing, who commented on the announcement, “With such a strong portfolio of clients that rely upon our software in the European market, we knew the time was right for Mopinion to launch our UK operations. The UK is a huge market for service industries and our software-as-a-service solutions offer bespoke ways for organisations to ascertain the satisfaction of customers, with detailed and real-time feedback that allows them to rapidly react, across every touch-point, to needs and demands.”

Jadnanansing is clear on the essential need for modern businesses to understand customer drivers, especially in the age of social networking whereby any dissatisfied clients have an easy and rapid mouthpiece on which to publicise any unresolved issues, which is damaging to reputation. “Competition in all markets is fierce and organisations cannot afford to lose customers thorough unrecognised problems or issues. The companies that thrive during difficult economic times are the ones that listen properly to their clients, offer the products and services that are wanted and ensure that any issues are quickly identified and rectified as soon as possible. Mopinion’s suite of products can be fully tailored to meet the demands of any business in any sector, offering this competitive edge that can very easily be the make or break of any commercial concern. If you aren’t speaking to your customer and solving their problems, somebody else will.”

Mopinion’s software platform collects feedback from all the different touch points within an organisation and allows it to analyse this information from customers and staff on a structural basis. Fully customisable, Mopinion’s solution uses this data in the most appropriate way for the organisation, sending insights to the right department or team in order for staff to take appropriate action. It also monitors if these actions are leading to the required improvements and alerts the response team if this is not the case.  These measures allow a business to stay abreast of its client’s needs and to maintain a positive and engaging perception in the mind of the customer, to cultivate loyalty and repeat business through an enhanced reputation of customer care.

Last Updated ( 11 Jul 2013 )
 
< Prev   Next >

Polls

How important is market research to start-ups in the current economic climate?
 

RSS Feeds

Subscribe Now