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What is Service Quality Benchmarking? |
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Written by DJS research Ltd
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06 Jan 2011 |
Service Quality Benchmarking, as explained by DJS Research Ltd.
Service quality benchmarking is a method of improving customer service performance through comparisons with other (generally anonymous) companies in a similar field. Often companies which specialise in this methodology maintain a database of customer survey results against which the client can then be measured on comparable parameters. For further information please visit DJS Research, a full service market research agency. Alternatively, feel free to call them on +44 (0) 1663 767857 Follow DJS Research Ltd: On Twitter :: On Facebook :: On Linkedin :: On You Tube
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Last Updated ( 17 Jul 2012 )
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