|
What are Customer Satisfaction Surveys? |
|
|
|
|
Written by DJS Research Ltd
|
|
25 Nov 2009 |
Customer Satisfaction Surveys, explained by DJS Research Ltd.
Customer satisfaction surveys are crucial for any company. Understanding customers is key - since satisfied customers usually return and buy more, they also tell other people about their experiences. When conducting customer satisfaction surveys there are a number of methodologies that can be utilised, including in-depth interviews (face to face or telephone), group discussions, on-street interviews, telephone interviews, online research and self-completion surveys (e.g. postal surveys). DJS Research Ltd is a UK market research company that specialises in conducting customer satisfaction surveys within the UK, further information can be found here: Market Research Company
|
|
Last Updated ( 06 Jan 2011 )
|
